Ford is taking steps to alleviate some of the challenges faced by its dealers in the wake of a difficult year for the company’s electric vehicle (EV) plans. One major issue has been the accumulation of EVs on dealership lots, leading to sales difficulties. To address this, Ford is planning to establish “retail replenishment centers” that will help dealers reduce the inventory they are required to carry and lower costs. These centers will enable upper-tier Certified Elite dealers to restore stock, reducing inventory carrying costs and speeding up EV delivery to customers.
Ford spokesperson Martin Günsberg explained that the Retail Replenishment Centers aim to improve the efficiency of EV delivery to dealers and customers while lowering inventory costs. He noted that Certified Elite dealers will still maintain limited ground stock for customer test drives, while Ford manages the centers near dealerships.
Details about these centers remain scarce, but they could potentially serve as distribution warehouses to keep EVs charged or as overflow parking lots. Ford has not disclosed further specifics.
Previously, Ford had announced the Model e Certified Program, a training and certification program for dealers looking to sell EVs. This program involved significant investments in charging infrastructure and staff training to bring Ford stores on par with direct-sales operations like Tesla. Ford CEO Jim Farley has been advocating for the establishment of retail replenishment centers, as the company estimates that automakers with franchised retail networks face a $2,000 cost disadvantage per vehicle compared to direct sellers. This disadvantage is partly due to the investment required to maintain inventory at dealership lots.
However, with a slowdown in demand for Ford’s EVs and ongoing production challenges, Ford is easing pressure on its dealers. This includes reducing the number of chargers that dealers are required to install and cutting training costs by 50%.
These retail replenishment centers could be similar to General Motors’ three centralized EV fulfillment centers, which function as warehouses to speed up and streamline the vehicle delivery process.
Ford’s Model e Program has experienced a significant drop in dealer enrollment, losing almost 400 dealers since its announcement in September 2022. Initially, around 65% of Ford and Lincoln dealers opted in, approximately 1,920 out of nearly 3,000 U.S. dealers. After making concessions in January 2023, Ford allowed dealers to drop out of the program or change tiers. As a result, total enrollment decreased by 1.5% to 1,891 dealers.
However, EV enrollment has since fallen further to approximately 1,550 dealers, representing about 53% of the total dealer network. Despite this decline, Ford claims that 86% of the U.S. population lives within 20 miles of a Ford dealership capable of selling and servicing a Ford EV.
Ford Plans to Establish ‘Retail Replenishment Centers’ to Support its EV Dealerships
In step with its commitment to the expanding electric vehicle (EV) market, automotive giant Ford has announced plans to establish ‘Retail Replenishment Centers’ to support and bolster its EV dealerships. These centers will play a crucial role in streamlining the distribution and stocking process of EV components and spare parts, ensuring that Ford’s EV dealerships can efficiently meet customer demands.
Recognizing the immense potential of EVs as the future of mobility, Ford has been making significant strides in this domain, with the recent release of its all-electric Mustang Mach-E making waves in the industry. This move towards establishing ‘Retail Replenishment Centers’ further demonstrates the company’s unwavering commitment to facilitating the transition to electric vehicles on a large scale.
The primary purpose of these proposed centers is to address the unique challenges faced by EV dealerships, such as the need for specialized training, intricate component management, and rapid accessibility to EV spare parts. By centralizing the storage and distribution of these crucial components, Ford aims to enhance the efficiency and viability of its EV dealerships. This will enable them to provide exceptional customer service, ensuring quick repair and maintenance services for Ford EV owners.
One of the core advantages of these ‘Retail Replenishment Centers’ is the optimization of inventory management for EV dealerships. Ford recognizes that maintaining a comprehensive spare parts inventory can be a complex task due to the varying demands of different regions. By establishing these centers, Ford can better predict demand patterns, allowing for a more accurate allocation of components and minimizing the risk of inventory shortages. Ultimately, this will lead to improved customer satisfaction and increased brand loyalty.
Furthermore, the establishment of these centers will pave the way for comprehensive training programs aimed at equipping dealership personnel with the necessary skills and knowledge required to handle EV components. Recognizing the technical expertise needed to service and maintain EVs, Ford intends to offer tailored training programs to dealership employees, ensuring that they are adequately prepared to handle the specifics of electric vehicles. This investment in skilled human resources is indicative of Ford’s commitment to delivering superior service and establishing an EV ecosystem that is built on quality and expertise.
Optimizing its supply chain management is another key objective that Ford aims to achieve through the establishment of these centers. By consolidating inventory at specific locations, the company can streamline its logistical operations, reducing lead times and transportation costs. This logistical optimization will not only result in cost savings for Ford but also enable dealerships to access necessary parts promptly, minimizing customer downtime and enhancing overall efficiency.
As Ford expands its EV portfolio and launches new electrified models, it understands the importance of a robust support system that can effectively cater to the unique requirements of EV dealerships. The concept of ‘Retail Replenishment Centers’ is a strategic move that underlines Ford’s commitment to facilitating the growth of its EV sales while ensuring customer satisfaction. These centers will undoubtedly strengthen Ford’s position in the EV market by offering efficient and customer-centric solutions, contributing to the company’s vision of a sustainable and electric future.
In conclusion, Ford’s plans to establish ‘Retail Replenishment Centers’ signal the company’s dedication to providing the necessary infrastructure for its EV dealerships to thrive. By streamlining the distribution and storage of EV components and offering comprehensive training and support, Ford seeks to enhance its supply chain management while delivering exceptional customer service. In doing so, the company solidifies its place in the competitive EV market and strengthens its commitment to a sustainable future.